If a package is lost while in UPS's care, the company does offer a refund or compensation under certain conditions. UPS tracking has a standard claims process for lost packages. To initiate this, the shipper or receiver must file a claim online or by phone within the specified time frame, typically 60 days from the scheduled delivery date.
Once the claim is filed, UPS investigates the situation. If the package is determined to be lost, UPS will issue a refund for the shipping costs and, in some cases, compensate for the package’s value. The compensation is typically limited to the declared value or a default liability cap of $100, unless additional insurance was purchased.
To ensure eligibility for a refund, it’s important to provide accurate tracking information, shipping receipts, and proof of the package’s value. For higher-value shipments, it’s recommended to opt for additional insurance for added security.
In summary, UPS does offer refunds for lost packages, but the amount and coverage depend on the declared value and specific shipping terms.