Проблемы установки synaptics

nneexx
N
Новичок
2
0
13/12/2015 в 19:16

Уважаемые форумчане, подскажите пожалуйста. Не могу установить драйвер на свой ноутбук dell inspiron 17 5748 на тачпад. В логах вижу следующее. Помогите пожалуйста, уже давно мучаюсь

਍਍[12/13/15 00:54:47] Update Package Execution Started
[12/13/15 00:54:47] Original command line: "E:\Drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02.EXE"
[12/13/15 00:54:48] DUP Framework EXE Version: 3.1.3.1
[12/13/15 00:54:48] DUP Release: 6J86KA02
[12/13/15 00:54:48] Intializing framework...
[12/13/15 00:54:50] logo.png
[12/13/15 00:54:52] User Command: attended
[12/13/15 00:54:52] DUP Capabilities Value: 6291455 (0x5FFFFF)
[12/13/15 00:54:52] DUP Vendor Software Version: 18.1.34.40
[12/13/15 00:54:52] Local System/Model Compatible with this Package? Yes
[12/13/15 00:54:52] Local System OS Version: 6.1.1.0
[12/13/15 00:54:52] OS Compatible with this Package? Yes
[12/13/15 00:54:52] Local System OS Language: RU
[12/13/15 00:54:52] Language Compatible with this Package? Unknown
[12/13/15 00:54:53] Identified Behavior : attended
[12/13/15 00:54:53] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUP57BF.tmp
[12/13/15 00:54:53] Translated Command Line : Synaptics_v18_1_34_40__C__x86-x64__Win7_Win8_Win81__Signed__DellWPF_RMIHID.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUP57BF.tmp"
[12/13/15 00:54:53] Path : C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02
[12/13/15 00:54:53] Identified Behavior : attended
[12/13/15 00:55:06] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUP57BF.tmp
[12/13/15 00:55:06]
--- Start of Vendor Software Log ---

[12/13/15 00:55:06] Unicode payload log file detected.
[12/13/15 00:55:06] //===========================================================================
// Installation log for Synaptics device driver bundle
// Date: 2015-12-13 00:54:56
//===========================================================================

Depackaging commands /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUP57BF.tmp"
Found package C:\Users\Алексей\AppData\Local\Temp\~SynaSetupBdl.zip with size 50288180

[12/13/15 00:55:06]
--- End of Vendor Software Log ---

[12/13/15 00:55:06] Vendor Software Return Code: 3221226519
[12/13/15 00:55:07] logo.png
[12/13/15 00:55:07] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[12/13/15 00:55:07] Name of Exit Code:
[12/13/15 00:55:07] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[12/13/15 00:55:07] Exit Code set to: 1 (0x1)
[12/13/15 00:55:07] Result: FAILURE
[12/13/15 00:55:10] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_6J86K_WN32_18.1.34.40_A02.txt
਍਍[12/13/15 00:59:48] Update Package Execution Started
[12/13/15 00:59:48] Original command line: "E:\Drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02.EXE"
[12/13/15 00:59:48] DUP Framework EXE Version: 3.1.3.1
[12/13/15 00:59:48] DUP Release: 6J86KA02
[12/13/15 00:59:48] Intializing framework...
[12/13/15 00:59:49] logo.png
[12/13/15 00:59:50] User Command: attended
[12/13/15 00:59:50] DUP Capabilities Value: 6291455 (0x5FFFFF)
[12/13/15 00:59:50] DUP Vendor Software Version: 18.1.34.40
[12/13/15 00:59:50] Local System/Model Compatible with this Package? Yes
[12/13/15 00:59:50] Local System OS Version: 6.1.1.0
[12/13/15 00:59:50] OS Compatible with this Package? Yes
[12/13/15 00:59:50] Local System OS Language: RU
[12/13/15 00:59:50] Language Compatible with this Package? Unknown
[12/13/15 00:59:50] Identified Behavior : attended
[12/13/15 00:59:50] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUPE261.tmp
[12/13/15 00:59:50] Translated Command Line : Synaptics_v18_1_34_40__C__x86-x64__Win7_Win8_Win81__Signed__DellWPF_RMIHID.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUPE261.tmp"
[12/13/15 00:59:50] Path : C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02
[12/13/15 00:59:50] Identified Behavior : attended
[12/13/15 00:59:56] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUPE261.tmp
[12/13/15 00:59:56]
--- Start of Vendor Software Log ---

[12/13/15 00:59:56] Unicode payload log file detected.
[12/13/15 00:59:56] //===========================================================================
// Installation log for Synaptics device driver bundle
// Date: 2015-12-13 00:59:53
//===========================================================================

Depackaging commands /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUPE261.tmp"
Found package C:\Users\Алексей\AppData\Local\Temp\~SynaSetupBdl.zip with size 50288180

[12/13/15 00:59:56]
--- End of Vendor Software Log ---

[12/13/15 00:59:56] Vendor Software Return Code: 3221226519
[12/13/15 00:59:57] logo.png
[12/13/15 00:59:57] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[12/13/15 00:59:57] Name of Exit Code:
[12/13/15 00:59:57] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[12/13/15 00:59:57] Exit Code set to: 1 (0x1)
[12/13/15 00:59:57] Result: FAILURE
[12/13/15 00:59:58] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_6J86K_WN32_18.1.34.40_A02.txt
[12/13/15 01:00:25] logo.png
[12/13/15 01:00:25] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[12/13/15 01:00:25] Name of Exit Code:
[12/13/15 01:00:25] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[12/13/15 01:00:25] Execution terminated at date-time 12/13/15 01:00:25
[12/13/15 01:00:25] ######

[12/13/15 01:00:28] logo.png
[12/13/15 01:00:28] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[12/13/15 01:00:28] Name of Exit Code:
[12/13/15 01:00:28] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[12/13/15 01:00:28] Execution terminated at date-time 12/13/15 01:00:28
[12/13/15 01:00:28] ######

਍਍[12/13/15 19:20:49] Update Package Execution Started
[12/13/15 19:20:49] Original command line: "E:\Drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02.EXE"
[12/13/15 19:20:49] DUP Framework EXE Version: 3.1.3.1
[12/13/15 19:20:49] DUP Release: 6J86KA02
[12/13/15 19:20:49] Intializing framework...
[12/13/15 19:20:50] logo.png
[12/13/15 19:20:51] User Command: attended
[12/13/15 19:20:51] DUP Capabilities Value: 6291455 (0x5FFFFF)
[12/13/15 19:20:51] DUP Vendor Software Version: 18.1.34.40
[12/13/15 19:20:51] Local System/Model Compatible with this Package? Yes
[12/13/15 19:20:51] Local System OS Version: 6.1.1.0
[12/13/15 19:20:51] OS Compatible with this Package? Yes
[12/13/15 19:20:51] Local System OS Language: RU
[12/13/15 19:20:51] Language Compatible with this Package? Unknown
[12/13/15 19:20:53] Identified Behavior : attended
[12/13/15 19:20:53] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUP4179.tmp
[12/13/15 19:20:53] Translated Command Line : Synaptics_v18_1_34_40__C__x86-x64__Win7_Win8_Win81__Signed__DellWPF_RMIHID.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUP4179.tmp"
[12/13/15 19:20:53] Path : C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02
[12/13/15 19:20:53] Identified Behavior : attended
[12/13/15 19:21:03] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUP4179.tmp
[12/13/15 19:21:03]
--- Start of Vendor Software Log ---

[12/13/15 19:21:03] Unicode payload log file detected.
[12/13/15 19:21:03] //===========================================================================
// Installation log for Synaptics device driver bundle
// Date: 2015-12-13 19:20:57
//===========================================================================

Depackaging commands /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_6J86K_WN32_18.1.34.40_A02\DUP4179.tmp"
Found package C:\Users\Алексей\AppData\Local\Temp\~SynaSetupBdl.zip with size 50288180

[12/13/15 19:21:03]
--- End of Vendor Software Log ---

[12/13/15 19:21:03] Vendor Software Return Code: 3221226519
[12/13/15 19:21:03] logo.png
[12/13/15 19:21:03] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[12/13/15 19:21:03] Name of Exit Code:
[12/13/15 19:21:03] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[12/13/15 19:21:03] Exit Code set to: 1 (0x1)
[12/13/15 19:21:03] Result: FAILURE
[12/13/15 19:21:05] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_6J86K_WN32_18.1.34.40_A02.txt

Прикрепленные файлы
Сообщение было отредактировано 13/12/2015 в 19:21 пользователем nneexx.
Ноутбук: Dell 5748 с Windows 7 64-bit
Слава-21
Модератор
12 248
2258
13/12/2015 в 21:02

nneexx, перезагрузите ноутбук и попробуйте скачать / скачать
Вы драйвер с оф. сайта ставили?

Ноутбуки: Lenovo Ideapad Y570, DELL Inspiron 7737, APPLE MacBook Pro 15 с Windows 7 64-bit
nneexx
N
Новичок
2
0
14/12/2015 в 00:06
Слава-21 13/12/2015 в 21:02 написал:
nneexx, перезагрузите ноутбук и попробуйте скачать / скачать
Вы драйвер с оф. сайта ставили?

да, с сайта делл по серийному номеру

Ноутбук: Dell 5748 с Windows 7 64-bit
Слава-21
Модератор
12 248
2258
14/12/2015 в 21:14

nneexx, этот попробовали? Напишите ИД устройства Определение ИД устройства для установки драйвера.

Ноутбуки: Lenovo Ideapad Y570, DELL Inspiron 7737, APPLE MacBook Pro 15 с Windows 7 64-bit
Тему читают: гостей: 1
Быстрый переход:

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